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04/12/2011

What is tech support? Who gets it?

 Support Request

 Our tech support services are simply related to the operation and the use of the software we have created. Many issues can be resolved over the telephone or by email, but on occasion additional steps are required by us and or the user/operator.

We offer tech support on our products on a paid membership basis. The membership may be included in a purchase plan or package. If any software questions and issues arise we will address them quickly. We do not outsource our tech support or programming to anyone else. If an issue surfaces that requires an immediate solution, we are here to help.

Issues and or questions may arise in the course of the users/operators activities that are outside the boundaries of our services and products. Our staff may advise you to seek legal assistance, or take a class, call a local computer company and possibly call a State agency. It all depends upon the nature of the subject and the issue.

Our personal guarantee to you: Our tech support staff will assist you with any issues that are within the scope of our products and services.

A certain level of knowledge is expected of the user/operator in order to use our software. We offer classes and training tools to learn our products and their many features.

We take special care to stay abreast of the industries that we are involved in, so that our products will remain applicable and reliable. Your continued support will enable us to produce reliable products and services for many years to come.

We appreciate your business.

The management at Radiant Concepts, Inc


Additional tech support services...

Click Here for Support Request